Dubuque County Library District

Computer and Internet Use Policy

The Dubuque County Library (DCL) provides public access to the Internet in order to augment the resources made available to our users. The Dubuque County Library cannot guarantee the accuracy and/or authenticity of information discovered through the Internet. Patrons who find information or subject matter that is erroneous, out-of-date, illegal, offensive, and/or controversial should contact the original producer or distributor of that work directly.

Users of DCL computers and DCL’s Internet service should be aware of the following:

  • Parents and legal guardians are responsible for monitoring their minor children’s access to the Internet and to information obtained from the Internet.
  • The Dubuque County Library cannot guarantee privacy or confidentiality over the Internet. Patrons entering personal information (credit card data, Social Security numbers, etc.) do so at their own risk.
  • The Dubuque County Library complies with United States Copyright Law, and all other applicable federal, state and local laws relating to the use of the Internet and electronic media.
  • The Dubuque County Library is not responsible for work or information lost due to computer, network, or software malfunction.
  • Patrons are expected to be knowledgeable in basic computer operations. The Library staff is not able to offer individualized instruction. Basic computer classes are offered from time to time, however.

Rules and Guidelines for Public Computer Workstation Use

  • Workstations are available on a walk-in basis. Time limit on workstations is
    one hour if another person is waiting. There is an overall limit of two hours per day per individual. The Library may reserve computers for events such as classes, test proctoring, etc. Refusing to give up a computer when instructed to do so by staff will result in immediate loss of computer privileges for five business days.
  • Individuals wanting to use public computers must sign-in at the service desk.
  • No more than 2 people may use a computer workstation at once, except for adults with small children.
  • Children younger than second grade must be accompanied by an adult when using a computer workstation.
  • The Library is a public, community-sponsored resource. As such, viewing images inappropriate for a public setting, or images which would be considered illegal or harmful to minors, is prohibited. Viewing such material will result in loss of library privileges for a minimum of five business days. A second such instance will result in a loss of library privileges for 15 business days and a loss of library computer privileges for 30 days. A third such instance will result in either a permanent revocation of library privileges or a permanent loss of library computer privileges. These penalties may be appealed to the Library Board of Trustees.
  • Users may download information to their own USB drives or CD-ROMs only. No programs, applications, etc., may be downloaded to library computers. Doing so will result in loss of computer privileges for a minimum of five business days.
  • Each user is responsible for complying with copyright law and any applicable licensing agreements. Violations of such laws and/or agreements, including illegal downloads, is strictly forbidden. Confirmation of such violations will result in loss of library computer privileges for a minimum of five business days. A second such instance will result in either a permanent revocation of library privileges or a permanent loss of library computer privileges. These penalties may be appealed to the Library Board of Trustees.
  • Audio/video users must use headphones. Users may bring their own or purchase a pair of earbuds at the service desk.
  • Printing incurs a per-page charge. As of October, 2018 this charge is $.10 for black and white or $.25 for color copies. This policy may not always reflect the current costs.
  • Regulation of public workstations is at the discretion of the library staff.

Wireless Internet Use

The Dubuque County Library is pleased to provide wireless access to our Internet service. Users bringing their personal electronic devices into the library to use the wireless connection should be aware of the following:

  • Individuals must configure their own devices to use the library’s connection.
  • Devices should have a charged battery. While many electrical outlets are available, they are not in every seating area. Power cords may not cross aisles, walkways, etc. Use of extension cords to charge devices is prohibited.
  • Headphones are required for audio/video users. You may bring your own or purchase earbuds at the service desk.

Except on rare occasion or for specific programs, Library staff members do not assist individuals with their personal device or its configuration. The Library does not accept liability for staff handling non-library equipment.

Anyone using the Dubuque County Library’s Internet service – including via wireless – is subject to these policies and the Library’s Conduct Policy.

Adopted 4/27/2015

Revised 1/15/2019

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